Kathryn Interviewed gymnast Aly Raisman live on Dec. 3rd at University at Albany
Episode #5801
|
March 27th, 2019
Customer Loyalty
Listen
In today’s hyper-connected world, where customers can switch to another provider with a mouse click or rethink a purchase based on a negative review, earning customers’ true loyalty has proven to be elusive for most organizations. In his new book Sandy Rogers gets to the heart of the challenge every organization faces — inspiring people at every level to behave in ways that result in customers feeling their experience is one of the best they’ve ever had. He provides readers with the foundation for building the kind of fierce loyalty that is fueled in the heart, through positive and emotional interactions with other people. Rogers, a Harvard Business School graduate, was previously Senior VP at Enterprise Rent-A-Car where he managed the turnaround of the London, England operation and led the teams that developed Enterprise’s marketing strategy and system for improving customer service across all branches.
Guest Links
Leading Loyalty: Cracking the Code to Customer DevotionBuy
  • Related Episodes
  • Sally Kohn JD
    CNN Political Commentator and Activist
    “The Opposite of Hate: A Field Guide to Repairing Our Humanity”
    25 min - 05/30/18
    Play
  • William Ammerman MA
    Author & Executive VP of Digital Media at Engaged Media Inc
    “The Invisible Brand: Marketing in the Age Of Automation, Big Data, and Machine Learning”
    28 min - 07/03/19
    Play
  • Scott Stein MA, CSP
    International Speaker & Leadership Expert
    “Leadership Hacks: Clever Shortcuts to Boost Your Impact and Results”
    27 min - 11/07/18
    Play
Featuring:
Episode #
00:00
00:00