After 28 years in the health care business, Dr. David Wilcox has seen enough to realize that it truly is a “business,” as opposed to the kind-hearted healing service that most of us might imagine it to be. In his own words, he explores “what to do if you have to go to a hospital, how to handle an insurance company’s claim denial, how to find an alternative to high-priced prescriptions and why the current pay-for-fee system is inadequate. He offers information, facts and tips that can help patients and family members navigate through the morass. His goal is to level the playing field, enabling consumers of health care to understand how to avoid getting caught in the systemic net. Dr. Wilcox has nearly three decades of healthcare experience as an ICU nurse, transplant nurse, hospital administrator and in health care information technology.